• Tip #5: Create a Listening Strategy. As business owners and leaders, we put a lot of thought and effort into key business strategies regarding marketing, product development, fiscal targets, etc. If listening is required to be successful, shouldn’t we commit to creating a Listening Strategy as well? Your strategy should simply prepare your mind to focus on and commit to active listening.
• Tip #6: Create Listening Strategies for each interaction type. Different settings require engaging in different listening skills! Determine the best method for listening in One-on-one interactions, Group Learning interactions, Staff Meetings, etc.
• Tip #7: In any given interaction, listen first with the intent to understand what is being said, and with the last intent to reply. Focusing on a retort or response may distract from the opportunity to understand and learn.
• Tip #8: Analyze your barriers to effective listening, then commit to breaking those barriers down! Some popular barriers are internal/external noise and multi-tasking.
Hearing is the act of perceiving words or sound by ear. Simply put, hearing just naturally happens. On the contrary, Listening is something you consciously choose to do. Listening requires concentration so that your brain processes meaning from words and sentences. Listening leads to learning.
In this series of PBCi Business Bites™, we explore the relationship between Listening and Learning to improve communication in your business relationships.