Is Movement the Same as Progress?

Is Movement the Same as Progress?

Is Movement the same as Progress?  A rocking chair is in motion, but it goes nowhere! The PBCi Team opened a recent discussion with the question: What is progress? The response was overwhelming!  Naturally, this question led to many more questions related to the topic of progress, including: as entrepreneurs, how are we measuring progress?  Is the […]

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Best Conference Quotes of 2015

Best Conference Quotes of 2015

2016 is officially in full swing!  The PBCi Team has resolved, just as every entrepreneur I know, that this will be the year to MAKE THINGS HAPPEN.  We owe part of our 2016 resolve to some of the great experiences, wise words, and guidance we received at great events we attended in 2015. In the spirit of sharing some of […]

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Creating Successful Delegation Strategies

Creating Successful Delegation Strategies

Most business owners and those in leadership positions would agree that delegation is critical to managerial success, but many times we are dissatisfied with the results of what we’ve delegated.  While this is sometimes the fault of the person completing the assignment, on many occasions it’s the fault of the person giving the assignment. Believe […]

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Promote Confidence and Opportunity in Your Workplace

Promote Confidence and Opportunity in Your Workplace

Professionals make the leap to become entrepreneurs for a host of reasons, and dissatisfaction with former work environments probably ranks high on the list.  In your pre-entrepreneurial life, you may have often said to yourself, If I were in charge, I’d do things differently.  Well, now you are in charge. This is your business, and your employees.  How can you give your […]

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The 3 “R’s” of Entrepreneurship

The 3 “R’s” of Entrepreneurship

In childhood, we were introduced to the concept of the 3 “R’s” (reading, writing, and ‘rithmatic), which became a foundation on which our educational careers were built.  The 3 “R’s” of Entrepreneurship serve as similarly simple precepts, and provide a solid framework for your business success. Revenue.  Great ideas are not enough.  You must focus your efforts on […]

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Put On Your Customer Goggles

Put On Your Customer Goggles

As Entrepreneurs, we’re on a tireless pursuit of customers.  If you’re smart, you’re also on an endless endeavor to retain those customers.  A big part of what keeps customers coming back is how they are treated, and the experience of doing business with you and your staff.  Many studies show that price and quality of […]

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6 Call Center Lessons For Your Small Business – Part 2

6 Call Center Lessons For Your Small Business – Part 2

The call center environment is often a breeding ground for professional development.  The fast-paced atmosphere fosters and hones Sales, Customer Service, Time Management, and Marketing skills, just to name a few. I truly believe that most small businesses can benefit from implementing some of the same mindset that call center professionals live by. In Part 1 of this series, […]

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6 Call Center Lessons For Your Small Business – Part 1

6 Call Center Lessons For Your Small Business – Part 1

I have always believed that the call center industry was one of best breeding grounds for professional development.  If you’ve ever worked for a call center at any level, you can attest that it can be a crucible for fast-paced learning and adaptability. There are so many skillsets that are acquired and developed during one’s call center career: […]

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4 Tips To Keep Your Small Business Progressing

4 Tips To Keep Your Small Business Progressing

How can I keep the ball rolling and the momentum going?  How can I keep my business moving forward?  These are questions that I not only ask myself, but I hear from clients and colleagues often.  One of our main company themes is ‘Progress Not Perfection’.   In that same spirit, here are a few simple ways to keep […]

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