Define Your Own Success!

Define Your Own Success!

You’ve seen them: stories of start-ups that were an overnight sensation.  Articles and blogs are filled with “unicorns” and other seemingly mystifying companies that opened their doors, and went from 0 to 60 is three seconds flat.  As entrepreneurs, we are bombarded with images and advice about attaining the highest levels of accomplishment, and the “right” […]

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7 Signs You’ve Reached Success Junction

7 Signs You’ve Reached Success Junction

My mother used to call it “Possibility Junction”.  It’s the theoretical and sometimes rhetorical point at which one is at a crossroads-decision.  In business we find ourselves constantly making decisions which we hope will lead down a path to success.  But what is success?  How will we recognize it?  I believe that there are some […]

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6 Call Center Lessons For Your Small Business – Part 2

6 Call Center Lessons For Your Small Business – Part 2

The call center environment is often a breeding ground for professional development.  The fast-paced atmosphere fosters and hones Sales, Customer Service, Time Management, and Marketing skills, just to name a few. I truly believe that most small businesses can benefit from implementing some of the same mindset that call center professionals live by. In Part 1 of this series, […]

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6 Call Center Lessons For Your Small Business – Part 1

6 Call Center Lessons For Your Small Business – Part 1

I have always believed that the call center industry was one of best breeding grounds for professional development.  If you’ve ever worked for a call center at any level, you can attest that it can be a crucible for fast-paced learning and adaptability. There are so many skillsets that are acquired and developed during one’s call center career: […]

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4 Tips To Keep Your Small Business Progressing

4 Tips To Keep Your Small Business Progressing

How can I keep the ball rolling and the momentum going?  How can I keep my business moving forward?  These are questions that I not only ask myself, but I hear from clients and colleagues often.  One of our main company themes is ‘Progress Not Perfection’.   In that same spirit, here are a few simple ways to keep […]

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Build Your Sales Strategy with 3 Easy Questions

Build Your Sales Strategy with 3 Easy Questions

As with every other piece of your growing business, taking time to create a sales “plan of attack” can only benefit you in the short and long run.  Starting a solid sales strategy doesn’t have to be complex or intimidating. We often advise clients to start with the basics, and we work our way from there.  Answer […]

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