The 3 “R’s” of Entrepreneurship

The 3 “R’s” of Entrepreneurship

In childhood, we were introduced to the concept of the 3 “R’s” (reading, writing, and ‘rithmatic), which became a foundation on which our educational careers were built.  The 3 “R’s” of Entrepreneurship serve as similarly simple precepts, and provide a solid framework for your business success. Revenue.  Great ideas are not enough.  You must focus your efforts on […]

read more

Put On Your Customer Goggles

Put On Your Customer Goggles

As Entrepreneurs, we’re on a tireless pursuit of customers.  If you’re smart, you’re also on an endless endeavor to retain those customers.  A big part of what keeps customers coming back is how they are treated, and the experience of doing business with you and your staff.  Many studies show that price and quality of […]

read more

6 Call Center Lessons For Your Small Business – Part 2

6 Call Center Lessons For Your Small Business – Part 2

The call center environment is often a breeding ground for professional development.  The fast-paced atmosphere fosters and hones Sales, Customer Service, Time Management, and Marketing skills, just to name a few. I truly believe that most small businesses can benefit from implementing some of the same mindset that call center professionals live by. In Part 1 of this series, […]

read more

6 Call Center Lessons For Your Small Business – Part 1

6 Call Center Lessons For Your Small Business – Part 1

I have always believed that the call center industry was one of best breeding grounds for professional development.  If you’ve ever worked for a call center at any level, you can attest that it can be a crucible for fast-paced learning and adaptability. There are so many skillsets that are acquired and developed during one’s call center career: […]

read more

4 Tips To Keep Your Small Business Progressing

4 Tips To Keep Your Small Business Progressing

How can I keep the ball rolling and the momentum going?  How can I keep my business moving forward?  These are questions that I not only ask myself, but I hear from clients and colleagues often.  One of our main company themes is ‘Progress Not Perfection’.   In that same spirit, here are a few simple ways to keep […]

read more

Build Your Sales Strategy with 3 Easy Questions

Build Your Sales Strategy with 3 Easy Questions

As with every other piece of your growing business, taking time to create a sales “plan of attack” can only benefit you in the short and long run.  Starting a solid sales strategy doesn’t have to be complex or intimidating. We often advise clients to start with the basics, and we work our way from there.  Answer […]

read more

Progress, Not Perfection

Progress, Not Perfection

In our rigorous pursuit of success, we entrepreneurs may sometimes get in our own way.  We want the vision, exactly as it was conceived, and exactly as it is displayed on that “Dream Board” on the wall above the desk.  When do we want it?  Now.  Actually, we wanted it yesterday, but that’s not possible, so we’ll settle for […]

read more